Privacy Policy

Effective Date: July 1, 2026

Smeltz Consulting Group Inc. (“SCG”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, use our software, access our client portals, or interact with our services.

By using our website or services, you agree to this Privacy Policy.

Who We Are

Smeltz Consulting Group Inc.

Website: https://www.smeltzconsulting.com

Email: privacy@smeltzconsulting.com

Information We Collect

Depending on how you interact with us, we may collect:

Information You Provide

Name
Company
Job title
Email address
Telephone number
Mailing address
Billing information
Account credentials
Support requests
Survey responses
Documents and files you upload
Prompts and inputs submitted to AI-powered applications
Communications with us

Information Collected Automatically

When you use our website or applications, we may automatically collect:

IP address
Browser type
Device information
Operating system
Language settings
Pages visited
Referring website
Date and time of access
Session identifiers
Cookies and similar technologies
Diagnostic information
Application logs
Performance metrics

Information from Third Parties

We may receive information from:

authentication providers
payment processors
CRM systems
analytics providers
business partners
publicly available sources

How We Use Your Information

We use personal information to:

provide our products and services;
create and manage user accounts;
authenticate users;
process transactions;
provide customer support;
improve our software and services;
respond to inquiries;
send service-related communications;
send marketing communications where permitted by law;
detect fraud and security threats;
comply with legal obligations;
enforce our agreements.

Artificial Intelligence

Some of our products use artificial intelligence.

Information you submit to AI-enabled features may be processed by third-party AI providers to generate responses.

Unless specifically stated otherwise:

we do not use your confidential information to train our own AI models;
we take reasonable steps to select AI providers with appropriate security and privacy commitments;
AI-generated responses may not always be accurate and should be reviewed before use.

Cookies

Our website uses cookies and similar technologies.

These may include:

essential cookies
authentication cookies
security cookies
analytics cookies
preference cookies

Where required by law, we will obtain your consent before placing non-essential cookies.

You may disable cookies through your browser settings, although doing so may affect website functionality.

Marketing Communications

Where permitted by applicable law, we may send newsletters, product announcements, event invitations, and other marketing communications.

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us.

Sharing Information

We do not sell your personal information.

We may disclose information to:

cloud hosting providers;
payment processors;
AI service providers;
analytics providers;
customer support providers;
contractors working on our behalf;
legal advisors;
regulators where required by law;
potential purchasers in connection with a merger, acquisition, or sale of business assets.

All service providers are expected to protect your information appropriately.

International Transfers

Your information may be processed or stored in jurisdictions outside your province or country of residence.

Those jurisdictions may have privacy laws that differ from those in your jurisdiction.

Where appropriate, we implement contractual and organizational safeguards to protect your information.

Data Retention

We retain personal information only as long as necessary to:

provide our services;
comply with legal obligations;
resolve disputes;
enforce agreements;
maintain business records.

Retention periods vary depending on the nature of the information and applicable legal requirements.

Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect personal information.

These may include:

encryption in transit;
encrypted storage where appropriate;
access controls;
authentication;
logging and monitoring;
backup procedures;
security updates.

No system can be guaranteed to be completely secure.

Your Rights

Depending on your location, you may have rights to:

access your personal information;
correct inaccurate information;
request deletion of personal information;
withdraw consent where applicable;
request a copy of your information;
object to certain processing activities;
lodge a complaint with the appropriate privacy regulator.

We will respond to requests as required by applicable law.

Children’s Privacy

Our services are intended for business users and are not directed to children under the age of 16.

We do not knowingly collect personal information from children.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices or content.

Changes to this Policy

We may update this Privacy Policy periodically.

The current version will always be posted on our website with the effective date.

Continued use of our services constitutes acceptance of the revised policy.

Contact Us

Questions regarding this Privacy Policy may be directed to:

Privacy Officer